Privacy Policy

Casa Arkaana ("we", "us", "our") operates casaarkaana.com. This Privacy Policy explains how we collect, use, and protect personal information you provide when using our website or contacting us about retreats.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number submitted through our contact forms
• Enquiry content — retreat type, dates, group size, and your message
• "How did you hear about us?" response, used to understand our marketing reach
• WhatsApp messages sent to our business number

We also collect technical data automatically when you visit our website, including IP address, browser type, pages visited, and time on site — collected via Google Analytics (GA4).

2. How We Use Your Information

We use the information collected to:

• Respond to your enquiry about hosting or joining a retreat
• Manage booking processes and retreat logistics
• Send relevant communications about your retreat before, during, and after
• Improve our website and understand how visitors find us
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Google Analytics

This website uses Google Analytics 4 (GA4) to understand website traffic and usage patterns. Google Analytics collects anonymised data about your visit. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

4. Cookies

Our website uses cookies primarily for Google Analytics functionality. These are analytical cookies that help us understand how visitors use our site. By continuing to use our site, you consent to the use of these cookies.

5. Data Retention

We retain contact enquiry data for up to 3 years to support ongoing retreat relationships and correspondence. Analytics data is retained according to Google Analytics default settings (26 months). You may request deletion of your data at any time.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time where processing is consent-based
• Lodge a complaint with your local data protection authority

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is served over HTTPS. Form submissions are encrypted in transit.

8. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics — website analytics (Google LLC, USA)
• WhatsApp Business — enquiry communication (Meta Platforms, USA)
• Calendly — scheduling video calls with Asdru (Calendly LLC, USA)

9. Contact

For any privacy-related questions or requests, please contact us at:

Casa Arkaana
Aldea Coral
Av Las Palmas
Chemuyil
Quintana Roo 77774
connect@casaarkaana.com

This policy may be updated periodically. Significant changes will be noted on this page with a revised "Last updated" date.